Frequently Asked Questions

I've forgotten my password, what do i do?

When faced with the login screen, click the "I've forgotten my password link" below the form input fields and information on how to reset or a reminder of your password will be sent to your account email address. Please don't contact our customer service team about password issues, because all of our sensitive data is encrypted for security - meaning they won't be able to help.

Am I able to change an order once it's placed?

No, once an order is submitted it will be processed automatically by our system. The best thing to do is to contact our customer service team immediately and we may be able to halt a transaction or change details, provided you contact us as soon as possible (before processing and dispatch).

Can I track my order?

Yes, all our orders are shipped via a tracked courier service. Details/tracking information will be sent to you automatically upon dispatch.

Can my order be delivered to a different address?

Yes, within your account area you can configure multiple billing and delivery addresses, meaning you can have your order sent to your warehouse/personal address or even a client's.

How do I return an item?

See our returns page for detailed information. We offer a 14-day money back guarantee subject to terms, as well as replacement of faulty goods.